Public offer

This is a translation provided for convenience. The legally binding redaction is the Russian one, published at ezgusavdo.uz/ru/legal/offer. In case of any discrepancy, the Russian text prevails.

This document is an official proposal (public offer) of EZGUPRO Limited Liability Company (hereinafter — the Provider) to enter into an agreement for the provision of access to the EzguSavdo software service on the terms set out below, addressed to any legally capable person — a legal entity, individual entrepreneur, self-employed person or natural person (hereinafter — the Customer).

In accordance with Articles 367, 369 and 370 of the Civil Code of the Republic of Uzbekistan, payment for the Provider’s services constitutes unconditional acceptance of this offer. Acceptance means full and unreserved agreement by the Customer to all of its terms.

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1. Terms and definitions

1.1. Service / EzguSavdo — the Provider’s software product: a platform that automates sales and the handling of customer enquiries in messengers and social networks (Telegram, Instagram Direct, WhatsApp and other supported channels) using artificial-intelligence technologies and a deterministic pricing module. The list of channels actually available is determined by the selected Plan and published on the Site; individual channels may be connected as they are rolled out.

1.2. Services — provision to the Customer of access to the functionality of the Service on the terms of the selected plan.

1.3. Plan (Subscription) — the set of terms defining the scope of Service features, usage limits and the price per billing period.

1.4. Dashboard — the secured area of the Service, access to which is granted to the Customer after registration and which allows the Customer to manage the parameters of the Services.

1.5. Billing period — a calendar month or another period specified in the terms of the selected Plan, for which payment is charged.

1.6. Site — the set of pages published on the Internet at ezgusavdo.uz and ezgupro.uz.

2. Subject matter

2.1. The Provider undertakes to grant the Customer access to the EzguSavdo Service to the extent corresponding to the selected Plan, and the Customer undertakes to pay for these Services in the manner and on the terms set out in this Agreement.

2.2. The Services are provided remotely, by granting remote access to the Service over the Internet. No physical media or copies of software are handed over.

2.3. Title and exclusive rights to the Service, its components, source code, design, trademarks and other intellectual property belong to the Provider. Under this Agreement the Customer is granted solely the right to use (access) the Service within its functionality, without any transfer of exclusive rights.

3. Conclusion of the agreement (acceptance of the offer)

3.1. The Agreement is deemed concluded from the moment the Customer performs acceptance — payment for the selected Plan.

3.2. By performing acceptance, the Customer confirms that:

• the Customer has reviewed and accepts the terms of this Offer, the Refund Policy and the Privacy Policy;
• the Customer has the legal capacity required to enter into the Agreement;
• the data provided by the Customer during registration is accurate.

3.3. The current redaction of the Offer is permanently available at ezgusavdo.uz. The Provider may amend the terms of the Offer unilaterally; amendments take effect upon publication of the new redaction and do not apply to a billing period already paid for.

4. Price of services and payment terms

4.1. The price of the Services is determined by the selected Plan according to the rates published on the Site:

Plan	Price per billing period
Free	0 UZS
Starter	249,000 UZS
Pro	1,190,000 UZS
Business	2,990,000 UZS

The current set of features and limits for each Plan is published at ezgusavdo.uz/pricing.

4.2. All settlements under the Agreement are made in the national currency of the Republic of Uzbekistan (soum, UZS).

4.3. Payment is made by cashless means through payment systems (including Click) and/or by other methods indicated in the Dashboard. The payment obligation is deemed performed once the funds are credited to the Provider’s settlement account.

4.4. For every payment the Customer is issued a fiscal receipt generated through a Fiscal Data Operator of the Republic of Uzbekistan in accordance with the law. The Customer agrees to receive the fiscal receipt in electronic form.

4.5. Payment is made in advance for the upcoming billing period, unless the selected Plan provides otherwise.

4.6. At the end of a paid billing period, access to the paid features of the Service is suspended until payment for the next period is received. The subscription may renew automatically if the Customer has enabled the corresponding option.

5. Rights and obligations of the parties

5.1. The Provider undertakes to:

• grant access to the Service to the extent of the paid Plan;
• maintain the operability of the Service and take measures to remedy technical faults within a reasonable time;
• ensure the confidentiality and protection of the Customer’s data in accordance with the Privacy Policy and the law of the Republic of Uzbekistan.

5.2. The Provider is entitled to:

• change the functionality, composition and price of Plans, with notice given via the Site or the Dashboard;
• carry out scheduled maintenance, giving the Customer advance notice where possible;
• suspend or terminate the provision of the Services if the Customer breaches the Agreement or uses the Service for unlawful purposes.

5.3. The Customer undertakes to:

• pay for the Services on time;
• provide accurate information when registering and using the Service;
• not use the Service to send spam, distribute information prohibited by law, mislead consumers or commit other unlawful acts;
• independently ensure the lawfulness of processing the data of its own customers received and processed through the Service, including obtaining the necessary consents;
• when connecting the Instagram Direct and WhatsApp channels, comply with the applicable terms of the Meta Platforms, Inc. platforms;
• not take any action aimed at disrupting the operability of the Service, circumventing technical restrictions, decompiling or copying the source code.

5.4. The Customer is entitled to:

• receive Services of proper quality within the scope of the Plan;
• contact the Provider’s support team (i@ezgusavdo.uz);
• discontinue the Services in the manner provided by this Agreement and the Refund Policy.

6. Conditions of provision and quality

6.1. The Services are provided on an “as is” basis, within the current functionality of the Service.

6.2. The Provider does not warrant that the Service will meet all of the Customer’s subjective expectations as to commercial outcome (sales volume, conversion of enquiries into orders, etc.), since such outcome depends on factors beyond the Provider’s control.

6.3. Operation of the Service depends on the availability of third-party platforms and APIs (Telegram, Instagram Direct, WhatsApp, LLM technology providers). The Provider is not liable for interruptions caused by changes in terms, restrictions or failures on the side of such platforms.

6.4. Target Service availability and the support procedure may additionally be defined by a separate service level agreement (SLA) for the relevant Plans.

7. Refunds

7.1. The procedure and conditions for refunds are governed by the Refund and Subscription Cancellation Policy published on the Site, which forms an integral part of this Agreement.

8. Processing of personal data

8.1. Personal data is processed in accordance with the Privacy Policy published on the Site and the Law of the Republic of Uzbekistan “On Personal Data”.

8.2. By accepting the Offer, the Customer consents to the processing of their personal data on the terms of that Policy.

9. Liability

9.1. The parties are liable for failure to perform or improper performance of their obligations in accordance with the law of the Republic of Uzbekistan.

9.2. The Provider’s aggregate liability for any claims relating to this Agreement is limited to the amount actually paid by the Customer for the billing period in which the grounds for the claim arose.

9.3. The Provider is not liable for indirect losses, lost profit, or for the consequences of acts of the Customer or third parties when using the results of the Service’s work.

10. Force majeure

10.1. The parties are released from liability for non-performance of obligations where it is caused by circumstances of force majeure (natural disasters, military action, acts of public authorities, failures in communication and power supply networks, and other events beyond the parties’ reasonable control).

11. Term, amendment and termination

11.1. The Agreement enters into force upon acceptance and remains in effect until the parties have fully performed their obligations.

11.2. The Customer may at any time discontinue further use of the Service by stopping subscription renewal. Refunds for an unused period are made in accordance with the Refund Policy.

11.3. The Provider may terminate the Agreement unilaterally if the Customer breaches its terms, having notified the Customer via the Dashboard or by email.

12. Dispute resolution

12.1. All disputes are resolved through negotiation. If no agreement is reached, the dispute is subject to consideration by the competent court at the Provider’s location in accordance with the law of the Republic of Uzbekistan.

12.2. The governing law is the law of the Republic of Uzbekistan.

13. Provider details

EZGUPRO LLC (ООО «EzguPro»)

• Tax ID (INN): 313189635
• OKED: 62.01
• Registered address: Republic of Uzbekistan, Tashkent, Yakkasaray district, MFY Meros, 186/188 Bogiboston St.
• Official email: i@ezgupro.uz
• Support: i@ezgusavdo.uz
• Phone: +998 93 933 90 90
• Website: ezgusavdo.uz

Bank details for cashless settlements are provided on request at i@ezgupro.uz and are stated on the invoice.