Floor price and allowed discount
How to pick the line below which a sale stops being profitable, and how not to turn a discount into a loss.
Two fields define everything the AI does in a negotiation: the floor price and the allowed discount. Getting them wrong is the only way to lose margin through the bot.
The floor price
This is not your purchase price. Calculate it as purchase price plus the costs this particular sale carries — delivery, card fees, packaging, returns. Below that number a sale stops being a sale.
Important: the customer never sees this figure and will not learn it however hard they push.
The allowed discount
The percentage the AI may move within without asking you. The logic is simple: the discount applies to the current price, but the result is still checked against the floor. Whichever limit is stricter wins.
Set it per group, not per product
Start with a rule for the whole store, then refine the categories whose economics differ: electronics usually live on thin margins and large baskets, accessories the other way around. Individual items are worth configuring only where the terms really are exceptional.
Common mistakes
- Floor equals purchase price. Formally not a loss; in practice, working for free.
- One discount across the whole range. On low-margin groups it eats the entire profit.
- A discount with no floor. Then there is no limit at all: the percentage is taken off the price and can go arbitrarily low.
Verification
After configuring, message the bot yourself and ask for a discount. You should see an offer within the allowed range — or a polite refusal, but never a price below your floor.