Orders & customers
Order processing, operator handover, customer history.
- How an order is placed The path from a question in chat to an order with the customer's contact — and what happens when an item is missing.
- Handing a chat to an operator When a conversation should go to a human, and how to spare the customer from repeating everything.
- Orders in CRM How a chat order arrives in Bitrix24 as a lead or a deal, and what to decide before connecting it.